1. Customers who need overseas shipping: Please click ⟶ "Overseas Shipping Freight" for the shipping freight fee information.
2. For overseas shipping, your carton will be delivered via air shipping- "International Air Parcels"
3. Delivery days:
-Singapore: 8~10 days
-Japan: 7~10 days
-Hongkong: 7~10 days
-Macao: 7~10 days
-Malaysia: 8~11 days
-Thailand: 8~11 days
-United.States: 10~14 days
-Canada: 14~18 days
・Cooperate with the 7-11 channel, and enjoy free shipping when a single purchase exceeds NT 800 ; if the free shipping condition is not met, a logistics fee of NT 60 will be charged. Arrive at the store about 48 hours
after delivery by 7-11. After receiving the "Store Arrival Notification Letter" or SMS, you can pick up the package within 7 days (including holidays).
・ At the post office, free shipping is available for single purchases over NT 800; if the conditions for free shipping are not met, a logistics fee of NT 80 will be charged. For the post office, the goods will arrive in 2-3
working days after shipment, but in remote areas and outlying islands, the goods will arrive in 3-5 working days. (The delivery time will be postponed in case of holidays).
・ If you purchase more than two boxes of "The Tranquility of Mountains" and "A Walk in Light Clouds", it is inconvenient to carry them by yourself due to the large delivery box. It is recommended to choose the home delivery method.
【credit card payment】
・Through third-party payment: Green World Technology, the operation process uses the SSL encryption mechanism to protect your personal privacy information. Support for domestic and foreign credit cards: not limited to domestic and foreign card issuing banks, and supports JCB / MASTER / UnionPay / VISA and other card issuing organizations for fast payment.
【ATM Transfer and Remittance】
・Bank: 808 E.SUN Bank East Chiayi Branch
・Account Name: Cheng Qian Ho Enterprise Co., Ltd.
・After the transfer is confirmed, please go to the Langyun website "Order Management" and click "Remittance Notification" to fill in the last five digits of the transfer account number.
． After confirming the completion of the transfer, Longrene will arrange the shipment for you immediately, thank you.
[Cash on delivery]
・Supermarket Cash on Delivery – Select "Supermarket Cash on Delivery" as the shipping method.
-After ordering, the shipping time?
Generally, after the payment is completed on the same day, it will be sent to you in three to five working days (excluding the sixth day and national holidays). Not available on Sundays and public holidays.
-Why haven't I received the convenience store arrival notification SMS?
After the product is delivered to the store, a text message will be sent on the same day. If the member has completed the pickup before the text message is sent, the pickup notification will not be sent repeatedly. If you have not received the "Notification Letter of Arrival at the Store", you can check whether the goods have been shipped on the official website. If it shows that the goods have been shipped, you can bring your ID to the convenience store to pick up the goods after 48 hours.
-Received a "Pickup Reminder Notification Letter" or SMS after picking up the order?
Since the "Pickup Reminder Notification Letter" and SMS are sent uniformly by the system settings, they are mainly to remind you to pick up the goods at the store within the time limit. If you have completed the payment and pick up, you do not need to ignore the notification.
In accordance with the provisions of the Consumer Protection Law and other relevant laws and regulations, Langyun provides members with the rights of a "seven-day appreciation hesitation period". Please note that the appreciation period is not a trial period. If there is any dissatisfaction with the product after inspection, please do not disassemble it and return it immediately in accordance with the return policy.
1. Return and Exchange Standards
Tea belongs to food products. Considering hygienic factors, the product you return must be a complete new product that has not been used, and please keep the integrity of the product itself, its accessories, gifts, invoices and other accompanying materials, and please Pack the returned product in the original carton used for delivery.
2. Return method If you want to return or exchange the goods, please be sure to go to Longrene website mail to handle "return and exchange" within 7 days after the goods arrive, or contact the online customer service through the Longrene LINE official account. The return address of the product is as follows: ・Account Name: Cheng Qian Ho Enterprise Co., Ltd. ・Address: No. 28, Lane 56, Lane 368, Section 1, Daya Road, East District, Chiayi City 600 After receiving the product, Longrene will process it for you as soon as possible after checking that the product is complete and correct.
We accept special orders such as corporate group purchases, gift orders, bulk customization, small gifts or gifts for wedding banquets, etc., and you can contact online customer service through Langyun LINE official account.
Privacy and Website Security Policy
Thank you for visiting "Longrene". In order to help you understand how this website collects, uses and protects the personal information you provide, please be sure to read the following information in detail:
1. Regarding the collection, use and protection of personal data involved in your activities in Longrene, but not applicable to related linked websites other than this website.
2. This website will not collect any personally identifiable information solely for the browsing and file downloading behaviors in Longrene.
3. Using the various online application services provided by Langyun, when the applicant is required to provide personal information, please provide your name, ID card number, contact number, email address (e-mail), correspondence address and other personal information. , The most authentic information.
4. Longrene will record the IP address of the user on the website, the time of surfing the Internet, and the pages browsed on the website. These data are used for the total analysis of website traffic and network behavior investigations within the website management agency. In order to improve the service quality of this website, and this website only analyzes the sum of the behavior of all users, and does not analyze individual users.
5. Longrene is obliged to protect the privacy of each applicant, and will not modify or delete any online customer personal information and files without your own consent (or in accordance with the following conditions).
6. Longrene will never sell, exchange, or rent any of your personal data to other groups, individuals or private companies.
7. Longrene's webpage provides network links to other websites, and you can also click to enter other websites through the links provided by Longrene. However, this linked website is not applicable to Langyun's privacy protection policy, and you must refer to the privacy protection policy of the linked website.
Longrene will write and read cookies in your computer browser. If you are unwilling to accept the writing of cookies, you can set the privacy level to high in the function item of your browser to refuse the writing of cookies. However, some functions of this website may not be able to perform normally due to this.
【Website Security Policy】
Any unauthorized attempt to upload or change the various services and related information provided by Longrene is strictly prohibited and may violate the law.
If you have any comments on Longrene's privacy and website security policy, please feel free to contact us.
The privacy and website security policy of this website will be revised at any time according to the demand, and the revised terms will be published on this website.